Privacy Policy

Effective date: October 23, 2026

This Privacy Policy explains how Relay Capital, LLC (doing business as "Swell Time Tracking," "Swell," "we," "us") collects, uses, and shares information when you use our time tracking platform, including our website and services (the "Services"). Relay Capital, LLC is the controller of the personal information described below, except where this policy says we act as a processor. You can reach us at hello@swelltimetracking.com.

Who This Applies To

  • Business users who create accounts to track time, manage clients, and generate invoices.
  • Team members invited to an account to log their time.

Information We Collect

  • Account information, such as name, email address, password, and time zone.
  • Time tracking data, such as time entries, durations, clients, projects, tasks, and notes.
  • Team information, such as names, emails, and roles of invited team members.
  • Billing rate information used to calculate invoiced amounts.
  • Payment information needed to process subscription payments, handled by our payment processor (we do not store full card numbers).
  • Communications, such as emails we send and messages you send to support.
  • Usage data, such as IP address, browser type, and device identifiers, and cookies used to keep you signed in.
  • Website analytics: on our marketing website we use Google Analytics to count page views, clicks on sign-up buttons and clicks on our QuickBooks Online waitlist email link. It records the page address without query strings, the website that referred you (its domain only), and a Google Analytics cookie identifier. Google signals and ad personalization are turned off.
  • A first-visit record kept in your browser's local storage (swell.first_touch) on our marketing website: the first page you visited, any campaign tags (UTM source, medium, and campaign) in that page's address, and the type of site that referred you, such as a search engine. We don't store the referring address. When you sign up, this record is saved with your account so we can understand which marketing brings customers.

How We Use Information

  • Provide, maintain, and improve the Services.
  • Track time, generate reports, and calculate invoiced amounts.
  • Sync time entries and invoices with connected accounting services.
  • Process subscription payments and deliver receipts.
  • Communicate with you about your account and support requests.
  • Protect the security and integrity of the Services.

Legal Bases for Processing

If you are in the European Economic Area or the United Kingdom, we process personal information on these bases:

  • To perform our contract with you: providing the Services, tracking time, generating reports and invoice drafts, and processing payments.
  • Our legitimate interests: securing and improving the Services, preventing abuse, supporting customers and understanding which marketing brings customers, balanced against your rights.
  • Legal obligations: tax, accounting and other records we must keep.
  • Your consent, where we ask for it. You can withdraw it at any time.

Customer Data and Our Role as Processor

The time entries, client names, project details, notes, and similar data you and your team put into Swell about your own clients and work belong to you. For that data we act as your processor (or service provider) and handle it only to provide the Services to you and on your instructions. You decide what personal information about your clients to enter and are responsible for having the right to do so. We will sign a data processing agreement on request at hello@swelltimetracking.com.

Staff Access to Your Account

Authorized staff and contractors of Relay Capital, LLC and its affiliates may access your account and data, including by signing in as you, to provide support you request, troubleshoot problems, investigate security incidents or misuse, enforce our terms, and comply with law. Access is limited to people who need it for those purposes, is logged, and cannot be used to change your password or payment details.

How We Share Information

We do not sell your personal information, and we do not use your content to train AI models. We share information only as needed to operate the Services, including:

  • Service providers that help us run the Services, such as hosting, payments, email delivery, error tracking and analytics, only as needed for them to provide those services to us and under obligations to protect the information. A current list is available on request at hello@swelltimetracking.com.
  • Wave, if you connect accounting services to sync invoices.
  • Stripe, to process subscription payments.
  • Google, which provides the analytics on our marketing website.
  • Legal or safety reasons if required by law or to protect our rights.

Business Transfers

If Relay Capital, LLC or Swell is involved in a merger, acquisition, financing, reorganization or sale of assets, your information may be transferred as part of that transaction and remains subject to this policy's protections.

Data Retention

We retain information for as long as your account is active or as needed to provide the Services. When you ask us to delete your account, or after your account closes, we delete or anonymize your personal information within a reasonable time, except what we must keep for tax and accounting records, to resolve disputes, to prevent abuse, or to enforce our terms. Backup copies are overwritten on their regular schedule. You can request deletion of your account and associated data by contacting us.

Your Choices

  • Update your account and profile information in your settings.
  • Disconnect third-party integrations at any time.
  • Request access, correction, or deletion of your personal information by contacting us.

Your Rights

Depending on where you live, you may have the right to access, correct, delete, export, or restrict the use of your personal information, to object to certain processing, and to withdraw consent. To use these rights, email hello@swelltimetracking.com. We may need to verify your identity first. If you are in the EEA or the UK, you also have the right to complain to your local data protection supervisory authority. If you use Swell through your employer or another business, we may direct your request to that business.

Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is 100% secure. If a breach affects your personal information, we will notify you and authorities as required by law.

International Transfers

We are based in the United States and process your information there. Where the law requires a transfer mechanism for data from the EU, UK or Switzerland, we rely on standard contractual clauses, which are included in our data processing addendum, available on request at hello@swelltimetracking.com.

California Residents

We do not sell or share personal information for cross-context behavioral advertising. California residents may request to know, correct, or delete their personal information, and we will not discriminate against you for exercising these rights. Email hello@swelltimetracking.com to make a request.

Children's Privacy

The Services are not directed to children under 13, and we do not knowingly collect information from children.

Changes

We may update this Privacy Policy from time to time. We will update the effective date when changes are made. If a change materially affects your rights, we will notify you by email or in Swell.

Contact Us

If you have questions about this Privacy Policy, contact us at hello@swelltimetracking.com.